1. INDEPENDENT SERVICE PROVIDER:
MicrosoftOffice365Support, is an independent computer support provider company offering computer assistance to third party brands, products and services. MicrosoftOffice365Support offers paid computer support services for brands, products and services with which we have no direct or indirect affiliation unless such relationship is expressly specified. All third party brands, trademarks, logos, products and company names mentioned on this site are used for representation purposes only and that they belong to their respective owners. Computer support may be provided free of charge by the brand owners.
2. WARRANTY COVERAGE:
Most hardware and software products are covered under manufacturers warranty during the initial period of use. If your product is under warranty the support services maybe available for free. MicrosoftOffice365Support recommends that you contact the original supplier of the product in such circumstances.
3. REMOTE ACCESS TO COMPUTER:
Please review Software Support Tool and Remote Access in the terms and conditions.
4. SERVICE EXCLUSION:
Please refer “Exclusion from Services” in the MicrosoftOffice365Support service terms and conditions to ensure that you fully understand services that are not included in the 1-year or multi-year maintenance contract.
5. THIRD-PARTY DIAGNOSTIC SOFTWARE:
MicrosoftOffice365Support when necessary use third-party software for diagnosing and fixing the problem. The software tools used are from leading companies such as Microsoft (e.g. Microsoft Security Essentials) or AVG (AVG Tune up) or Malwarebytes etc. Some of these third-party tools are available for free that you can obtain directly from these sites. MicrosoftOffice365Support does not charge for these free software.
6. PROPRIETARY SOFTWARE:
MicrosoftOffice365Support currently does not use or sell any proprietary computer repair software or diagnostic tools.
7. NO AUTOMATIC RENEWALS:
Currently it is our policy to not automatically renew our subscribers.